HOW DO I TRACK THE STATUS OF MY ORDER?
While your order is being packed and processed, you’ll see ‘in progress’ in your order history. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.
WHAT PAYMENT OPTIONS DO YOU OFFER?
Our store accepts following payments:
- American Express
- Shop Pay
- Apple Pay
- Google Pay
CAN I STILL CHANGE / CANCEL MY ORDER?
Unfortunately, we are unable to make changes once an order has been placed.
Please contact us and we will see what we can do for you.
WHAT SIZE TABLECLOTH DO I NEED FOR MY TABLE?
We always recommend measuring your table first. Based on the measurements you can choose the right size for your table.
* Round tables with a diameter of up to 150cm: 170x170
* Square Tables with a side length of up to 140cm: 170x170
* Rectangular tables with a width of up to 140cm and a length of up to 220cm: 170x280
* Rectangular tables with a width of up to 140cm and a length of up to 320cm: 170x350
HOW SHOULD I WASH MY PRODUCT?
Our Bamboo Cutlery Collection is best washed by hand.
All other items can be cleaned in the dishwasher and in your laundry machine on a correct program. For more details, check the specifications for the item in question on the product page.
ARE ALL ITEMS RESTOCKED WHEN SOLD-OUT?
We aim to restock popular items whenever this is possible. If you have a question on the restock of certain items, send us a message via our chat function or through our contact page. Please keep in mind that we try to be responsible and not contribute to overproduction in the lifestyle industry.
WHERE ARE ALL ITEMS PRODUCED?
The Ceremony Ceramics Collections and the Ceremony Table Linen collections are produced by artisans in Italian family-run ateliers. For glassware and cutlery we collaborate with partners who run responsible businesses around Europe.
Find out more about how we work here.
HOW DO I UNLOCK MY ACCOUNT?
If you have forgotten your password or have been locked out of your account, you can request a reset link here. Feel free to contact us if you need any further assistance.
HOW DO I DELETE MY ACCOUNT?
We will only keep your data as long as you are an active customer. However, if you wish to delete your account or revoke consent, please visit our privacy notice pages for further information.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
Checking out as a guest is possible. If you do decide to create an account, you will be able to save shipping and billing addresses in the address book, view your order history, and find tracking numbers for current orders.
CAN I COLLECT MY ORDER IN A SHOP?
You can choose for local pick up at checkout in order to pick up your order in The Corner Shop!
Hopland 32, 2000 Antwerp
WHERE DO YOU SHIP?
Ceremony offers standard delivery to all countries in Europe, the United States, Australia, New Zealand and Canada.
Please carefully read the following information before placing an order.
WHEN WILL MY ORDER BE SHIPPED?
We usually process orders within 1-5 business days of receiving them. You will receive an email with your tracking information once your order has been processed. Please note, it may take up to 24 hours for the tracking information to be updated.
Orders are ready for shipment – at the latest – one business day after payment is received. Please note orders are not processed or shipped over the weekend or during Belgian holidays.
WHEN WILL MY ORDER ARRIVE?
Depending on the shipping country, orders are shipped via different carriers. Please allow 1 to 7 working days for delivery after receiving your shipment email for European orders, and 3 to 14 working days for intercontinental orders.
The delivery times mentioned above are only as a guidance and do not account for possible delays caused by payment authorization, stock availability, and/or customs delays.
WHAT ARE THE SHIPPING CHARGES?
The shipping charges depend on the destination and products ordered. Check out the shipping policy to see the prices.
AM I ELIGIBLE FOR A RETURN?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We only accept returns for items under the category of table linens. To be eligible for a return, your item must be in the exact same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
HOW DO I START A RETURN?
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package entirely at your own cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for goods from categories ceramics, glassware and cutlery, except if the items are defective. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
DO YOU OFFER REFUNDS?
We do not currently offer refunds. When you return an item, the initial price paid at checkout will be credited to your Ceremony webshop account.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll automatically receive an email along with your store credit.
You can always contact us for any return question.